Tier 1: Foundation of Luxury Household Management

What Will You Learn?

• Identify and correctly care for fine materials including marble, silver, wood, and luxury fabrics
• Execute formal table settings and silver service to five-star standards
• Apply correct beverage service protocols including wine pouring and water service
• Manage garment care, pressing, steaming, and basic wardrobe organisation
• Compile household grocery lists and coordinate basic provisioning with a private chef
• Understand food safety principles including allergen management and temperature control
• Apply the absolute rules of discretion and non-intrusive invisible service
• Communicate professionally in formal written and verbal contexts
• Demonstrate Zambian cultural etiquette including greeting and gift-giving protocols
• Navigate ethical dilemmas using the P.A.U.S.E. framework
• Maintain professional grooming standards and invisible excellence at all times
• Articulate the importance of confidentiality, NDAs, and duty of care in UHNW service